FAQ

Are the towels handmade? 

Yes all of the embroidery on the towels and hats and the topper on the towels are quilted by us.

Do you take custom requests? 

We sure can!  Just send a message to threaditude82@gmail.com with your request and we will get back to you within 48 hrs.

Returns or exchanges?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at threaditude82@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at threaditude82@gmail.com.

Can I use the top of the towel as a hot pad?

We do not recommend using the towel topper as a hot pad. We use a light weight natural cotton batting that is not meant for heat.

Shipping Times

Once a product is shipped, you can expect your package within 3-5 business days for domestic shipping. Please refer to tracking sent to you via email, and reach out to customer service of your respective shipping method if delays occur. We cannot control the nature by which our shipping services provide if delays or unexpected means occur.

Once the package is shipped out, we rely on the postal services to deliver your order, Threaditde is not responsible for any lost or stolen packages. Threaditude is also not responsible for returned or rejected packages due to an invalid shipping address provided by the customer. Please note that if this occurs and the package is returned to Threaditude, the customer is responsible for any newly incurred shipping costs.

At this time, we do not offer international shipping and apologize for the inconvenience.

Are the bowl cozies microwave safe? 

Why yes they are!! All of our Bowl Cozies are washer and dryer safe and microwave safe! 

How do I order a custom quilt? 

For questions and quotes on having a custom quilt made or finishing work done on a quilt top you made, send an email at sewme.quilts@gmail.com with the details of what you are wanting to do and we will get back to you!